Bryan Parkway Condominiums Frequently Asked Questions

Community FAQs

Bryan Parkway Condominiums

 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form in TownSq for review.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found on the community website by logging into your TownSq account and navigating to the Architectural Review tab.

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Control Committee. This committee of volunteers is tasked to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays, including supporting documentation and permits if applicable. If the committee needs more information from you, they will respond directly to you in TownSq under your submission.

  • What is the status of my application?

If you have not heard from the Community Manager or Board of Directors within 10 days from the date of submission, please submit a request via TownSq or email your Community Manager at DBRYManager@goodwintx.com.

Board Meetings

 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq after they have been approved at the next meeting of the board.

 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for all interiors of the condominiums, including walls, painting, repair, and maintenance of anything that immediately serves their unit. The association is responsible for the common areas, including the exterior of the buildings walls and roof, garage doors, landscaping and irrigation and any utility piping and wiring that services more than one unit.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Trash and Recycling are picked up on Friday. Beginning Wednesday, 12/7/2022, the new pickup day will be on Wednesdays. Please check the city of Dallas sanitation website for bulk pickup days as those vary.

 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

Monthly inspections are done by your community manager to ensure common areas are in good condition and that compliance with the covenants are being followed.

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community's name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 

TownSq App: Submit a request via our web and mobile application. 

 

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

 

Angela Glass, Community Manager: By phone at (469) 697-7656 (Office)

Via email DBRYManager@goodwintx.com.

 

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community's name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

 

(DBRY) Bryan Parkway Condominiums

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

*Please include your account number on the mailed in payment.

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DBRY) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is DBRY

  • What is the Management ID?

6587

  • When is my assessment due?

Assessments are due monthly and posted to your account the first of each month. 

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

    • How do I get a lender questionnaire completed? 

  • Lender questionnaires can be ordered via the Goodwin & Company Website at www.goodwintx.com 

    • How much does a lender questionnaire cost?

  • Visit the Goodwin & Company Website at www.goodwintx.com for pricing.

    • Where do I obtain a resale certificate?

  • Resale Certificates can be ordered via the Goodwin & Company Website at www.goodwintx.com 

    • I'm the Lender and would like to get a statement. Is there a charge for this?

  • A statement can be ordered via theGoodwin & Company Website at www.goodwintx.com 

Rules/Regulations

  • What is the community's rental/leasing policy?

Short term rentals (60 days or less) are not allowed per the governing documents. Air BnBs are also not allowed. Owners may only lease the unit in its entirety and may not lease portions. Tenants must be provided the governing documents and are expected to adhere to them just as owners are.

  • What is the community's pet policy?

No animals, including pigs, hogs, swine, poultry, fowl, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on the Property. No more than two (2) animals are allowed per unit. Permission to have more than the allowed number of pets must be in writing by the Board of Directors. Per city requirements and ordinances, dogs must also be leashed when outside.

 

What is the community's parking policy?

Operable vehicles that are owned by the homeowner must be parked in the garage. Garage doors are to be closed at all times except when entering or exiting. Please have visitors park on the street. If you are going to have a moving truck on site, please ensure you are not affecting the entering and exiting of other owners from the condominium or their garage.

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

 

  • How do I register for TownSq?

 

Registering for TownSq is fast and easy. Follow the steps below to get started:

 

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.